Refund Policy

At FreshCMD, customer satisfaction is our priority. Please read this policy carefully to understand how refunds are handled for digital goods, products, and services offered on our website.

Non-Refundable Policy for Digital Goods

All sales of digital goods, such as templates and downloadable content, are final. Due to the nature of digital products, refunds are not provided once the item has been downloaded or accessed. We encourage you to review product descriptions and details carefully before making a purchase.

Technical Issues with Digital Downloads

If you encounter any issues with your digital downloads, such as corrupt files, download errors, or compatibility problems, please contact our support team at support@freshcmd.com with your order details and a description of the issue. We are committed to resolving such problems promptly by providing assistance or replacements where applicable.

Refunds for Digital Services

For digital services such as audio mixing, mastering, and music production:

1. Service Non-Completion: If we fail to render the agreed-upon services within the specified time frame (e.g., engineering services promised within 5 business days but not completed), you are entitled to a full refund.

2. Service Delay: If delays occur but the service is eventually completed, partial refunds or discounts may be provided at our discretion.

Please note that requests for refunds must be submitted within 14 days of the missed delivery date. Supporting documentation or proof of purchase may be required.

How to Request Support or Refunds

To request support or discuss refund eligibility, contact us at [support email]. Include the following information to ensure a swift resolution:

• Order number or proof of purchase

• Description of the issue or reason for refund request

• Any relevant files or screenshots to illustrate the issue

Our team is here to assist and ensure your experience with FreshCMD is seamless.

FreshCMD reserves the right to update or modify this policy at any time. For any questions, please reach out to our support team.